Terms of Service

1. Eligibility and age (18+)

You must be at least 18 years old — or the age of majority in your jurisdiction, if higher — to create an account or use the Service, and you must have the legal capacity to enter into these Terms. By using the Service you represent and warrant that you meet these requirements.

The Service is not directed to minors, and we do not knowingly allow anyone under 18 to register or use it. If we learn that an account belongs to a minor, we will terminate it.

2. The Service

Tualma provides an AI companionship experience: you can chat with fictional AI characters and generate images and videos based on your prompts. All characters are virtual and fictional. They are not real people, do not have real feelings, and their responses are generated by artificial intelligence.

Tualma is a general-audience experience. Sexually explicit, pornographic, or otherwise adult content is not permitted on the Service (see “Acceptable use” below). Availability of features may vary by region and over time.

3. Your account

You register with an email address (via a one-time code) or a supported third-party sign-in. You are responsible for keeping your credentials confidential and for all activity under your account.

You must provide accurate information and keep it up to date. Notify us promptly of any unauthorized use of your account.

4. Acceptable use

You agree not to use the Service to create, request, upload, or share any content that is illegal or that violates the rights of others. In particular, the following are strictly prohibited:

• Any sexual content involving minors, or any content that sexualizes, depicts, or describes anyone under 18 — this is absolutely prohibited and will be reported to the authorities where required by law.
• Sexually explicit, pornographic, or obscene content, or prompts intended to generate it — Tualma is a general-audience service and does not permit adult content.
• Content depicting a real, identifiable person (including intimate or sexual depictions) without that person’s consent, including non-consensual “deepfakes”.
• Content that is threatening, harassing, hateful, defamatory, or that promotes violence, self-harm, terrorism, or illegal activity.
• Impersonating others, or using the Service to deceive, defraud, or spam.
• Reverse engineering, scraping, automated bulk access, or attempts to bypass security, usage limits, or content safeguards.
• Reselling, sublicensing, or commercially exploiting the Service or generated content without our written permission.

5. AI-generated content and virtual characters

AI characters and any text, image, or video the Service generates are fictional and produced by machine-learning models. Output may be inaccurate, offensive, or otherwise not reflect reality, and should not be relied upon as fact or as professional advice of any kind.

You are responsible for the prompts you submit and for how you use the content you generate. You must comply with these Terms and applicable law when doing so.

6. User content and license

“User Content” means the prompts, messages, and other materials you submit. You retain whatever rights you have in your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, process, and use your User Content solely to operate, provide, secure, and improve the Service (including safety moderation).

You represent that you have the rights necessary to submit your User Content and that it does not violate these Terms or any law.

7. Tokens, subscriptions, and billing

Certain features require a paid subscription (“Premium”) or virtual tokens. Payments are processed by our payment provider, Stripe. Your card or bank statement will show the descriptor “SHANNON” (our operating entity, Shannon AI, Inc.).

Premium subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the current period, and you keep access until then.

Tokens are a virtual, prepaid entitlement to use certain features. They have no cash value, are non-transferable, and are not redeemable for money. Except where required by law, purchases and consumed tokens are non-refundable.

8. Intellectual property

The Service, including its software, design, and branding, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any rights in our trademarks or Service other than the limited right to use the Service as permitted here.

9. Third-party services

The Service relies on third-party providers (for example, for payments, email delivery, hosting, content delivery, and AI model inference). Your use of the Service may be subject to those providers’ terms, and we are not responsible for third-party services we do not control.

10. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate or suitable for any purpose.

The AI characters are fictional and are not a substitute for professional medical, mental-health, legal, financial, or other advice. If you are in crisis, contact local emergency services or a qualified professional.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD 100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.

13. Suspension and termination

We may suspend or terminate your access if you violate these Terms or applicable law, or to protect the Service or other users. You may stop using the Service at any time and may delete your account from your settings, which will soft-delete and anonymize your account data as described in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws applicable to our operating entity, without regard to conflict-of-laws rules, except where mandatory consumer-protection laws of your country of residence apply. You agree to first attempt to resolve any dispute with us informally by contacting [email protected].

16. Contact

Questions about these Terms? Contact us at [email protected].